At Kensa we recognize and appreciate the trust placed in us by sellers by allowing us into your home to do our job. Also, we realize it can be somewhat stressful or disconcerting to have a stranger poking around in the house when you're not there. Here are some of the ways we can work together to make the inspection successful.
Please rest assured that we have the utmost respect for your home and treat it accordingly. For example, we use a fresh pair of disposable gloves at the start of every inspection, and we remove shoes as needed. And of course we never enter without explicit permission from you or an appropriate agent.
Moving stored items is an easy thing you can do to help ensure a complete inspection. If the attic access is through a closet ceiling hatch, please remove enough clothes or stored items to allow access without disturbing anything. Also please make sure there is enough space in front of any electrical panels to stand in front and remove the cover. Kensa inspectors try not to move seller items around in general, so the more you do in advance the less your agent may end up doing on your behalf.
We follow any instructions you may have about things that aren't allowed in your home. For example, sometimes there is a space where you store family heirlooms or fancy wine that you prefer not be accessed. Or, there might a switch connected to an outlet which should never lose power. Simply leave a note in the appropriate place and we will follow it. Anything along those lines will be noted as not inspected in the client's report.
Please try not to leave any pets behind, or make sure they are contained. Sometimes there is a cat or two who must stay, which is understandable. Just leave a note on the kitchen counter, or have your agent inform us upon arrival that there are indoor-only cats in a certain room. We are very pet-friendly and your pets may be extra human-friendly, but we wouldn't want to let Fido or Fluffy out accidentally.
We usually arrive about 30 minutes early to begin the inspection process outside. You will always get a knock on the door to let you know, and to ask your permission to get started in advance on the exterior. Most inspections last two to three hours, sometimes less, depending on the size and condition of the home.
Lastly, we always strive to leave your home just as we found it. This means ensuring the oven is off, thermostats are returned to their original settings, lights are off, windows are closed, and so on. Sometimes your agent will handle some of these things, such as lights, but anything touched by Kensa will be put back where it was.
Your agent is sure to have discussed these and other important points with you as part of the open house and home inspection planning. Even so, we want to assure you that we will care for your home as if it is our own, and we're grateful for your help in making the inspection process easier for everyone.
Please feel free to reach out with any questions or concerns about having your home inspected by Kensa. Thank you for letting us into your home and for helping to make the inspection process smooth!